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Terms & Conditions
We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.
We have implemented security policies to protect the personal data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss.
All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.
All trademarks of are the property of their respective owners and may be registered in certain parts of the world.
The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.
The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.
All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
We are not responsible for the direct or indirect consequences of you linking to any other website from this website.
These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.
DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS (RETURNS)
If the Products delivered to you are defective, or become defective on receipt by you or within 5 days upon receipt by you, we will provide you with suitable replacements, or if such product is unavailable, an alternative which is of the same or similar quality and value.
If you somehow receive the incorrect item/s, we will require the return of the incorrect item/s in order for a correct replacement or refund. These item/s must be in resaleable condition.
Electronic cigarette batteries, including PCCs and atomizers are consumable products and as such we expect them to last at approximately 4 weeks from the date of receipt by you. However, the warranty period for PCCs and atomizers is 48 hours from when the item is received. We are happy to replace any of these products found to be faulty within this time, you must notify the company within the 48 hours as stated above.
Single Use items such as cartridges, cartomizers, tips, are disposable consumable products and as such we expect them to last at most the amount of use stated on each individual product information page. We are, however, happy to replace these items (as above) if they are found to be faulty upon receipt by you.
Due to health and hygiene reasons we cannot re-sell opened e-liquids. You may still cancel the contract within 7 days of receipt and send back the goods but please note, however, that opened e-Liquids returned under this law will be subject to a restocking fee of the full amount of the product cost as the e-Liquid cannot be re-sold.
This does not affect your statutory rights.
You pay for return delivery costs in the UK.
Once we have received the faulty item we will investigate the fault and replace accordingly. If the product is genuinely faulty we will replace it and the cost of postage.
The life of the product is dependent on your use of it in accordance with the instructions and is therefore subject to wear and tear. We are not liable to refund and/or compensate you where the product is damaged by you through normal wear and tear or by other damage
When refilling tips or cartridges ensure that the tip or cartridge IS NOT connected to the battery. After filling ensure that there is no excess liquid on the thread of the tip or atomizers. Excess liquid can enter the battery and damage the sensitive electronics and switch within. Liquid damage is not covered under the returns policy.
If you wish to return a product which you believe to be defective, please email us and provide us with a full description of the fault and details of the original order number prior to returning the item.
WARNING: Neither electronic cigarettes or the use of the products we sell will cure an addiction to nicotine. Both electronic cigarettes and tobacco deliver nicotine to the user, but our products are not intended to be used as a therapeutic alternative to tobacco. They are not marketed, sold or intended for use as an aid to stopping smoking. They have not been tested for effectiveness or suitability to cure addiction. We are not a pharmaceutical company and we do not produce or sell medical products. Items containing Nicotine should be kept out of sight and reach of children and animals. Our products are not for sale to, or to be used by anyone under the age of 18.