Terms & Conditions

Terms & Conditions

BY ACCEPTING THE TERMS AND CONDITIONS YOU ALSO CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE


  1. Each time you use or cause access to this website, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.
  2. Our Service.
    Our website and services provided to you on and through our website on an "AS IS" basis. You agree that the owners of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
  3. Your Responsibilities and Registration Obligations.
    In order to use this website, you may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time and available here.
  4. Privacy Policy.
    Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy(see below)
  5. Registration and Password.
    You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.
  6. Indemnification.
    You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this website or service, your violation of this Terms of Use or any other violation of the rights of another person or party.
  7. Limitation of Liability.
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE.
  8. Reservation of Rights.
    We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our website, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
  9. Terms of Use
    You agree that this Terms of Use and any dispute arising out of your use of this website or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this website is located, without regard to its conflict of law provisions. By registering or using this website and service you consent .
  10. Consent
    By continuing to browse or otherwise accessing the website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now.

Our Privacy Policy

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address.

Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.

Cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behavior on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Security

We have implemented security policies to protect the personal data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss.

Copyright

All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.

Trademarks

All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Returns

DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS (RETURNS)

If the Products delivered to you are defective, or become defective on receipt by you or within 5 days upon receipt by you, we will provide you with suitable replacements, or if such product is unavailable, an alternative which is of the same or similar quality and value.

If you somehow receive the incorrect item/s, we will require the return of the incorrect item/s in order for a correct replacement or refund. These item/s must be in resaleable condition.

How long do these products last?

Electronic cigarette batteries, including PCCs and atomizers are consumable products and as such we expect them to last at approximately 4 weeks from the date of receipt by you. However, the warranty period for PCCs and atomizers is 48 hours from when the item is received. We are happy to replace any of these products found to be faulty within this time, you must notify the company within the 48 hours as stated above.

Single Use items such as cartridges, cartomizers, tips, are disposable consumable products and as such we expect them to last at most the amount of use stated on each individual product information page. We are, however, happy to replace these items (as above) if they are found to be faulty upon receipt by you.

Due to health and hygiene reasons we cannot re-sell opened e-liquids. You may still cancel the contract within 7 days of receipt and send back the goods but please note, however, that opened e-Liquids returned under this law will be subject to a restocking fee of the full amount of the product cost as the e-Liquid cannot be re-sold.

This does not affect your statutory rights.

The Returns Process

You pay for return delivery costs in the UK.

Once we have received the faulty item we will investigate the fault and replace accordingly. If the product is genuinely faulty we will replace it and the cost of postage.

The life of the product is dependent on your use of it in accordance with the instructions and is therefore subject to wear and tear. We are not liable to refund and/or compensate you where the product is damaged by you through normal wear and tear or by other damage

Liquid Damage Policy

When refilling tips or cartridges ensure that the tip or cartridge IS NOT connected to the battery. After filling ensure that there is no excess liquid on the thread of the tip or atomizers. Excess liquid can enter the battery and damage the sensitive electronics and switch within. Liquid damage is not covered under the returns policy.

If you wish to return a product which you believe to be defective, please email us and provide us with a full description of the fault and details of the original order number prior to returning the item.

 


Disclaimer

WARNING: Neither electronic cigarettes or the use of the products we sell will cure an addiction to nicotine. Both electronic cigarettes and tobacco deliver nicotine to the user, but our products are not intended to be used as a therapeutic alternative to tobacco. They are not marketed, sold or intended for use as an aid to stopping smoking. They have not been tested for effectiveness or suitability to cure addiction. We are not a pharmaceutical company and we do not produce or sell medical products. Items containing Nicotine should be kept out of sight and reach of children and animals. Our products are not for sale to, or to be used by anyone under the age of 18.